WHAT CURRENCY ARE THE PRICES IN?
All prices are in USD
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-2 days processing and production time for your order to ship out.
Shipping : 10-15 Business Days
I DON'T LIKE MY ORDER, CAN I RETURN IT?
Only If the product is DEFECTIVE OR DAMAGED please email our support team at email@example.com and they will assist you. Please include your order number, photos of the damaged or defective product as well as a photo of the package label.
We will only accept returns within 15 days of receiving your product. Once we have received the product verification mail we will refund the full amount of your original purchase. Please include a name and order number in the mail.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order by contacting us firstname.lastname@example.org within 24 hours the cancellation to be applied. If the item has already shipped, please use our easy return system to get a full refund. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
No refund will be given after the 24 hours of incorrect submission.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Note: Email response may take up to 24 hours. We appreciate your patience regarding this. Thank you!
When emailing, please do not send more than one email. Sending more than one will result in the customer being pushed back to a later queue.