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COVID-19 prevention policy

1. Can I place an order? Will Sphereinn deliver the package?

Yes, Sphereinn's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. 

We're working with our partners to temporarily prioritize household staples, medical supplies and other high demand products coming into our warehouse so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.

2. What's the status of my order and delivery? Can I change the address on my order?

You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You also receive notification about your order

3. Can I still make returns?

Yes. We are still processing returns. To start a return and learn more about returns, please visit our return policy page

4. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.

5. What is Sphereinn doing to keep customers and employees safe?

We are closely monitoring the impact of COVID-19. Our top concern is ensuring the health and safety of our employees, enhanced cleaning and social distancing measures to new efforts like disinfectant spraying.We distributed personal protective gear, such as mask to our employees and implemented temperature check.

6. What we are doing for customers?

We enhanced cleaning at all of our warehouse, We're focusing on high demand items to ensure the fastest delivery of household staples, medical supplies, and other high-demand products coming into our warehouse.



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